RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION:  Front Desk Clerk

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Being a Guest Services Agent with us may be the job for you!  Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner.  Guest Services Agents will accommodate our guests to ensure their visit with us is not just a “stay” but an awesome experience!  Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests.  Think you’ve got what it takes?

JOB RESPONSIBILITIES

• Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
• Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property  
• Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking
• Verify guest’s method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures
• Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily
• Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments
• Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property 
• Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial – strongly preferred)

·         Proficient in MS Word, Excel, PowerPoint

·         Data Entry, Database Management experience

·         Telephone Etiquette experience

INDUSTRY EXPERIENCE

·         Understanding of the hospitality industry (preferred)

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a Guest Services Agent

·         Bilingual communication skills (preferred)

REQUIRED SKILLS

·         Must have experience with front office equipment

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Excellent organization skills

·         Must have an understanding and ability to perform repetitive tasks

·         Must have the physical ability to walk, sit, and stand during scheduled shift

·         Must be able to lift up to 40 lbs.

ESSENTIAL SKILLS

• Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Engage guests in conversation and recognition of their choice with us – be consistent; resolve any guest issues immediately and to the best of your ability
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our customers’ demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Sales Coordinator  

JOB SUMMARY

The question is, can you generate sales?  Are you driven to generate sales? Do you know what is important for a successful sale?  The Sales Coordinator position is primarily responsible for supporting the Sales Manager and the Sales Department.  The Sales Coordinator will assist in all aspects of in-house sales to include – telemarketing, selling guest rooms, special guest requests, catering services and banquet facilities, etc.  The Sales Coordinator will conduct research, prepare statistical reports, collect and process sensitive data, resolve client concerns, and provide high-level administrative support.  If this is what you enjoy doing, please continue to read further – this position has your name on it! 

 JOB RESPONSIBILITIES

• Proactively identify, qualify, and solicit business through direct sales solicitation; secure new customers; maintain existing customers while executing sales plans strategy to maximize profitability of the hotel; follow up on leads to gain additional business through account penetration and market saturation
• Execute action plans, outline planned sales activities for the week, month, and quarter for assigned market segments; prepare statistical reports and analysis; monitor sales automation system to regularly contact and trace frequency of existing client accounts;
• Provide general clerical support to Sales & Marketing Departments – to include filing, responding to emails, typing, faxing, copying, etc.; promote brand awareness internally and externally; assemble material and information packages – brochures, promotional items, etc.; serve as point of contact   
• Analyze current/potential market sales and trends; utilize available resources to understand competitors’ strengths and weaknesses and capitalize on the opportunity with targeted market segments; initiate and follow-up on leads for respective market segment/territory through the brand, management company, and other third-party resources
• Collaboratively work with other hotel team members to ensure sales efforts are coordinated and complementary; conduct site inspections with clients; exhibit key features and benefits of hotel; prepare presentations when needed; work with internal departments regarding client needs; maintain confidentiality of proprietary information
• Achieve sales revenue goals by managing to sell in-house guests (this may include telephone contacts, greeting tours, inside appointments, converse with guests during the continental breakfast and the rest of their stay with us);  and room night through outside sales calls, telemarketing, hotel site visits to include banquet facilities and tours, networking events; internet prospecting, etc.  
• Prepare sales-related documents throughout the sales process (create client account records, client correspondence, sales agreements, generate proposals, contracts, and thank you letters for client accounts for the Sales team)
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·        High school graduate or equivalent and two years work-related experience (administrative experience preferred)  

·        Sales technique experience (preferred)

·        Experience in MS Office (Word, Excel, PowerPoint, Access) and Sales Operating System

·        Typing, data entry, and business letter composition writing experience   

INDUSTRY EXPERIENCE

·        Previous experience in the hospitality industry (preferred)

·        Experience in hospitality sales (preferred)

REQUIRED SKILLS

·        Must be able to travel – up to 20%

·        Must always display professionalism   

·        Persuasive interpersonal skills, self-directed, and independent

·        Must be flexible to work varied schedules

·        Excellent written and oral communication skills

·        Ability to multi-task, listen attentively, problem-solve, and pay attention to detail

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Ability to understand financial documents, information, data, etc.; and the ability to integrate 
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.

 RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our customers’ demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Sales Manager  

JOB SUMMARY

The question is, can you generate sales?  Are you driven to generate sales? Do you know what is important for a successful sale?  Do you enjoy making presentations and building long-lasting relationships to ensure that you are successful?  Are you a natural-born leader who is confident in your ability to make independent decisions?  Are you an influencer who is motivated to make it happen?  Have you planned sales promotions, set sales goals, created advertising material, or trained a sales staff?  If you have this type of sales mindset – this is the job for you!  As the Sales Manager, you will be responsible for revenue production for the hotel while meeting or exceeding planned revenue objectives for occupancy and average daily rate (ADR).  You must know how to sell the “product”.

JOB RESPONSIBILITIES

• Direct the day-to-day activities of the sales department; plan, organize, and assign work as needed, develop and communicate strategies and goals, train and advise team of policies and procedures; develop business through direct sales solicitation; secure new clients; maintain existing clients while executing sales plans strategy to maximize profitability of the hotel; follow up on leads to gain additional business
• Increase profitable sales volume for the hotel by meeting and exceeding the financial and proactive selling goals established by executive management; ensure all pertinent aspects of solicitation, closing, and client communications are complete and documented
• Develop and assist with the hotel’s marketing and sales strategy based on the hotel’s state and strengths within each market segment; implement hotel’s marketing and sales plan; become familiar with the hotel’s demand segment and takes advantage of hotel’s strengths against competitors while analyzing the competitors’ strengths and weaknesses
• Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate; conduct ongoing competitor pricing and product analysis to ensure proper rate positioning and product offering relative to the competition
• Prepares departmental budget that reflects the hotel’s business plan; forecast occupancy fluctuations and direct selling activities to maximize revenue; forecast occupancy changes based on market conditions; meet or exceed budgeted revenue per available room (REVPAR) for the hotel
• Achieve sales revenue goals by managing to sell in-house guests (this may include greeting tours, converse with guests during the continental breakfast and the rest of their stay with us) and room nights through outside sales calls, telemarketing, hotel site visits to include banquet facilities and tours, networking events; etc.   
• Support Guest Services as the hotel’s driving philosophy; demonstrates a commitment to Guest Services by responding to guests needs and providing resolution; execute the operational aspects of business booked (generating proposals, contracts, and guest correspondence)
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·        High school graduate or equivalent and two to three years work-related experience (Sales experience required)

·        One year of progressive Sales experience

INDUSTRY EXPERIENCE

·        Previous experience in the hospitality industry (preferred)

·        Experience in hospitality sales, policies, and procedures (preferred)

REQUIRED SKILLS

·        Must be able to travel – up to 20%

·        Persuasive interpersonal skills, self-directed, and independent

·        Ability to work in a fast-paced environment

·        Must be flexible to work varied schedules

·        Excellent written and oral communication skills

·        Ability to multi-task, listen attentively, problem-solve, and pay attention to detail

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Ability to understand financial documents, information, data, etc.; and the ability to integrate 
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hire the best people; we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.

 RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENCSE, ETC):

SUMMARY: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.  Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and Front Desk.

Professional Experience

• Preferably 1 year’s experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field

Computer Experience

Proficiency in:

• Microsoft word

• Excel

• Powerpoint

• Data entry

• Database management systems

   

  Hotel Experience

• Uses proper telephone etiquette
• Be flexible and willing to perform other tasks as necessary or requested
• Wear hotel GSA uniform in compliance with hotel standards

TRAINING PROVIDED ON THE FOLLOWING:

• Serve as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.)
• Determines a guest's reservation status and identifies how long the guest will stay
• Helps guests complete registration and then assigns rooms accommodating special requests whenever possible
• Verifies the guest's method of payment and follows established credit-checking procedures
• Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel
• Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work
• Must be sales-minded; uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Presents options and alternatives to guests and offers assistance in making choices
• Knows the location and types of available rooms as well as the activities and services of the property
• Assists in pre-registration and blocking of rooms for reservations
• Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
• Knows room locations, types of rooms available, and room rates
• Understands room status and room status tracking
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
• Takes same day reservations and future reservations when necessary
• Knows cancellation procedures
• Generates secure room cards
• Knows how to use front office equipment
• Posts Suite Shop purchases to guest folios
• Posts and files all charges to guest, master, and city ledger accounts
• Follows procedures for issuing and closing safe deposit boxes
• Uses proper mail, package, and message handling procedures
• Reads and initials the pass-on log and bulletin board daily
• Is aware of daily activities and meetings taking place in the hotel
• Attends department meetings
• Coordinates guestroom maintenance work with the engineering and maintenance division
• Reports any unusual occurrences or request to the manager or assistant manager
• Knows all safety and emergency procedures
• Is aware of accident prevention policies
• Maintains the cleanliness and neatness of the front desk area
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Represents the hotel to the guest throughout all stages of the guest's stay
• Embraces and respects diversity and multicultural environment

Skills

• Excellent communication; orally and written

• Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
• Able to stand, sit, and walk, for more than 4 hours

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training
• At least high school diploma or G.E.D.

Strengths

•  Mathematical; statistical

• Social

• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Creativity
• Organizational
• Administrative
• Sales
• Curious about the world and people

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Any other task that you are asked to perform by your supervisor needs to be completed by you regardless to your job duties.

Introduction:

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations

• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests

• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols

• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns

• Monitor and maintain inventory levels, including ordering and restocking as needed

• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports

• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry

• Strong leadership and communication skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and property management systems

• Flexibility to work evenings, weekends, and holidays as needed

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION:  Front Desk Clerk

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Being a Guest Services Agent with us may be the job for you!  Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner.  Guest Services Agents will accommodate our guests to ensure their visit with us is not just a “stay” but an awesome experience!  Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests.  Think you’ve got what it takes?

JOB RESPONSIBILITIES

• Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
• Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property  
• Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking
• Verify guest’s method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures
• Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily
• Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments
• Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property 
• Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial – strongly preferred)

·         Proficient in MS Word, Excel, PowerPoint

·         Data Entry, Database Management experience

·         Telephone Etiquette experience

INDUSTRY EXPERIENCE

·         Understanding of the hospitality industry (preferred)

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a Guest Services Agent

·         Bilingual communication skills (preferred)

REQUIRED SKILLS

·         Must have experience with front office equipment

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Excellent organization skills

·         Must have an understanding and ability to perform repetitive tasks

·         Must have the physical ability to walk, sit, and stand during scheduled shift

·         Must be able to lift up to 40 lbs.

ESSENTIAL SKILLS

• Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Engage guests in conversation and recognition of their choice with us – be consistent; resolve any guest issues immediately and to the best of your ability
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our customers’ demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Sales Manager  

JOB SUMMARY

The question is, can you generate sales?  Are you driven to generate sales? Do you know what is important for a successful sale?  Do you enjoy making presentations and building long-lasting relationships to ensure that you are successful?  Are you a natural-born leader who is confident in your ability to make independent decisions?  Are you an influencer who is motivated to make it happen?  Have you planned sales promotions, set sales goals, created advertising material, or trained a sales staff?  If you have this type of sales mindset – this is the job for you!  As the Sales Manager, you will be responsible for revenue production for the hotel while meeting or exceeding planned revenue objectives for occupancy and average daily rate (ADR).  You must know how to sell the “productâ€.

JOB RESPONSIBILITIES

• Direct the day-to-day activities of the sales department; plan, organize, and assign work as needed, develop and communicate strategies and goals, train and advise team of policies and procedures; develop business through direct sales solicitation; secure new clients; maintain existing clients while executing sales plans strategy to maximize profitability of the hotel; follow up on leads to gain additional business
• Increase profitable sales volume for the hotel by meeting and exceeding the financial and proactive selling goals established by executive management; ensure all pertinent aspects of solicitation, closing, and client communications are complete and documented
• Develop and assist with the hotel’s marketing and sales strategy based on the hotel’s state and strengths within each market segment; implement hotel’s marketing and sales plan; become familiar with the hotel’s demand segment and takes advantage of hotel’s strengths against competitors while analyzing the competitors’ strengths and weaknesses
• Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate; conduct ongoing competitor pricing and product analysis to ensure proper rate positioning and product offering relative to the competition
• Prepares departmental budget that reflects the hotel’s business plan; forecast occupancy fluctuations and direct selling activities to maximize revenue; forecast occupancy changes based on market conditions; meet or exceed budgeted revenue per available room (REVPAR) for the hotel
• Achieve sales revenue goals by managing to sell in-house guests (this may include greeting tours, converse with guests during the continental breakfast and the rest of their stay with us) and room nights through outside sales calls, telemarketing, hotel site visits to include banquet facilities and tours, networking events; etc.   
• Support Guest Services as the hotel’s driving philosophy; demonstrates a commitment to Guest Services by responding to guests needs and providing resolution; execute the operational aspects of business booked (generating proposals, contracts, and guest correspondence)
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High school graduate or equivalent and two to three years work-related experience (Sales experience required)

·         One year of progressive Sales experience

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Experience in hospitality sales, policies, and procedures (preferred)

REQUIRED SKILLS

·         Must be able to travel – up to 20%

·         Persuasive interpersonal skills, self-directed, and independent

·         Ability to work in a fast-paced environment

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Ability to multi-task, listen attentively, problem-solve, and pay attention to detail

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Ability to understand financial documents, information, data, etc.; and the ability to integrate 
• Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment